Frequently Asked Questions

Q: I think my computer has a virus what can I do.
A: You should always have a quality antivirus installed on your computer, if you do not try an Online Free scanner we recommend Eset Online Scanner and it should remove the problem fast and easily. click here to open Eset Online Scanner.

If you are receiving popup screens like "Check PC" "Antivirus 2010" "You have a virus click here" there scams & are wanting your credit card details, just search the Internet for a reliable manual solution to removing the Trojan files for the popup you are seeing or you can install programs to try and remove the infection automatically, Microsoft Security Essentials, Ad-Aware, Malware bytes, Spybot and SUPERAntiSpyware are free and easy to use.

Note:- that these programs can slow the computer down afterwards, so install, clean and then uninstall if PC is slow, only install/use one at any one time.

Q: My computer is running Slow
A: Quickest way to speed up your Computer is to add more memory, we recommend 1Gb min for XP running and Office, 2Gb min for windows 7/Vista and Office.

Right-click the My Computer icon, and select Properties from the menu that appears look under the General tab where it gives you information about the operating system you are using and at the bottom the amount of RAM in megabytes (MB) or Gigabytes (GB)

Also try removing unnecessary files.

In Internet Explorer select Tool, Internet Options in the General Tab Browsing History click delete make sure Temporary Internet Files is the only item selected and click delete.

In Programs, Accessories, System Tools run the Disk Cleanup utility to remove temp files and finally Defrag your Hard Drive Click My computer select the drive normally C right click and select properties, click Tools and click Defragment Now.

or Click Start, Run, then type or copy CLEANMGR /sagerun:64 and click Ok

Feeling confident try this for Internet Explorer 7 and above it removes Temporary Internet files only, Click Start, Run, then type or copy RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 8 /Q and click Ok

when that has completed always defragment the drive

Click Start, Run, then type or copy defrag.exe c: -f and click Ok

Q: My broadband internet is slow.
A: There are many factors for slow internet speed, using wireless, you might be sharing the internet across a few computers, and you could have a Virus/Trojan. A quick easy test is available from the BBC iplayer diagnostics, for BT a speed of 3Mb to 7Mb is normal and Cable 5Mb to 10Mb depending on your package you have purchased current UK average is 3Mb. Click here to open iplayer diagnostics.

Q: My broadband keeps disconnecting
A: If your on a BT phone type connection make sure you have BT ADSL Micro Filters fitted to the main incoming socket and to any additional phone/fax extensions with equipment fitted in the property. Filters are available at Maplin, Argos from BT online and most major electrical stores oh and Nexus.

Q: My computer is still slow.
A: There could be a hardware issue you could run "check disk" click here for details or visit your computer manufacturer's website or look on the original install disks for a diagnostic utility to verify if there is anything wrong.

Another possibility is there is further junk in the system and in the registry to clean this up you can buy programs like System Mechanic, that will take care of this and more. A useful free utility for Home PC's is CCleaner and Defragler which are available from file hippo a useful website with safe free to use programs and demo's.