Support and guidance
The key to any support service is communication, consideration and
co-operation…
Nexus provide comprehensive IT support services for business. This
will include both on-site and telephone assistance. Our aim is to
get your IT systems back on track with the minimum amount of
inconvenience. Save time, save money!
Comprehensive means what it says, we will endeavour to resolve
issues with all types of hardware and software (including all
popular Microsoft products). From printer maintenance to file server
rebuilds. More often than not this can be done on site, although
occasionally it may be necessary to complete work back at our repair
department where we have access to the latest fault finding analysis
tools and applications.
Additionally if you find you have an issue with a non-Microsoft
application, i.e. Accounts package. We can act as either an
intermediary between yourselves and the software vendor or Nexus
will investigate and provide a solution, thereby unloading the
burden of phone calls to support desks and again saving you time.
Communication
We will keep you fully informed of changes made, and work carried
out either on site or by telephone.
Consideration
We will at all times consider your business activities and ensure
your IT structure runs smoothly, we will respect your deadlines and
where ever possible, work to suit you. This can include essential
maintenance and system upgrades out of normal business hours.
Co-operation
We aim to get to know you and your business personally; we feel this
puts us in the best position to provide impartial and qualified
advice when considering system upgrades or new software. We can act
as third party consultants for the purchase of bespoke software, or
tender for total solutions. The choice is yours.
Creating an efficient and easy to use IT environment that forms the
backbone of business not the Achilles’ heel
Call us on 08451 208081 to discuss your support requirements
